Working with a new laptop of Capgemini for the first time on the day of Service Commencement includes a risk for Capgemini.
For that reason all tools and access is preferably arranged and handed over a few weeks before Service Commencement. This
enables the staff to test all facilities upfront.
Another mitigation action is to ask the Client, incumbent or services related third party for temporary use of facilities
during the first weeks of service delivery.
This could include the use of the office space, laptops, licenses and tokens needed to do the work either at the old
location or from remote. In case there are issues at the Capgemini location, with the Capgemini laptops and tools or with
the Capgemini tokens these facilities can be used instead. All facilities on loan will transfer at the same moment the
staff transfers.
The facilities will be loaned or hired for a limited period of time based on a contract especially made up for this
situation. A typical loan or hire period is 4 weeks, the price is often symbolic like 1 euro in Europe. The artifacts
Signed Contracts For Temporary Facilities are prepared and signed.
In some cases, for instance when the old laptops and software will be temporarily used on loan, the owner of the laptops
can demand that the loan contract is signed before Service Commencement by the individuals that receive the facility in
their care. |